Holder of Space
What I take the most pride in is holding space for the people who come into the clinic. There is an energy to Transformational Acupuncture that is meant to be healing and grounding. When I sit at the front desk I am maintaining that energy alongside my fellow acupuncturists. Whether someone comes into the clinic feeling joy, frustration, disappointment, elation or are in any other mood, they will leave feeling more grounded and taken care of. I take part in that transformative process.
Facilitator of Acupuncture
I facilitate the giving and receiving of acupuncture in the clinic. Whether it is by phone, email, or in person I inform people about our rates and services, help them with insurance needs, scheduling, and generally assist patients in getting into their appointments with the acupuncturists. I also make sure the acupuncturists have all the supplies and support they need so that they can do their best work for the people who come in for treatments.
Keeper of the Clinic
I also maintain the physical space of the clinic. I make time daily to walk through the clinic and take account of what supplies need to be ordered, what needs to be repaired, and what needs to be organized.
Herbal Pharmacy Manager
I maintain the herbal medicine pharmacy. At the moment we have about 670 bottles of herbs in the herbal pharmacy and they are all available to the acupuncturists to make all kinds of custom herbal formulas for patients. I oversee the way the herbs are organized in the clinic, I order new herbs and reorder herbs when the supply is getting low. I also keep track of the entire inventory using Excel spreadsheets and our EHR system. Basically, if you have questions about how we maintain our herbal medicine pharmacy—I’ve got answers!